We don’t guarantee that we will receive your returned item. If we are able to observe the fault we will email you to discuss the refund/exchange options.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary.Ĭonsider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. To return your product, please email organise a shipping address. If you’ve done all of this and you still have not received your refund yet, please contact us There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. We are not responsible for bank processing times. Return credits are processed from us within 7 business days or sooner. We will also notify you of the approval or rejection of your return. In most cases we offer a store credit, however for any noticeable fault we will offer a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Our items do not have a ‘machine’ finish, they are made with love and designed to be slightly unique to each buyer, especially any hand wired piece. Please note, due to all items being handmade there will be a slight variation between the images online and the piece you receive, this is the beauty of a handmade design. If your purchased item arrives damaged or with any quality issues at all, please contact us at 5 days of receiving the product with photographs that clearly show the concern. You can contact us via email at: Facebook messenger and Instagram messages are both accepted for pre-purchase enquiries. If you have any questions regarding an item please ask first before making a purchase. We will ensure that all items listed are described as accurately as possible. Each pearl is selected carefully, and all the beads on. Please note that colors may vary between computer screens. HANDMADE ELEGANT HAIR CLIPS: These gorgeous hair clips are made of handmade pearls and metal alloy. Please ensure you read the product details properly, noting the dimensions (which can vary by 1cm) and colors. Due to hygiene reasons and because each product is handmade to order, we do not offer refunds or exchanges on any headpiece, headband, comb, hair pin, tiara or jewellery.
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